Acceptable Use & Terms Essentials

Plain, honest, enforceable. Last updated 2026-07-06.

1. What VoicePep is

VoicePep turns text into natural speech — through a browser extension, a Telegram bot, and an OpenAI-compatible API. You bring the words; we give them a voice. By using VoicePep you agree to this policy. Built by Pepin Labs.

2. Concurrency limits

We enforce per-tier concurrent request limits (Walk: 1, Creator: 2, Agency: 5, Enterprise: 10, Elite: 20). These prevent one customer from monopolizing shared GPU capacity and are separate from your monthly character quota. Repeatedly exceeding your tier's concurrent limit is a signal your workflow needs a higher tier.

3. Graceful termination

If you consistently exceed your tier's concurrent limit after fair warning, we'll terminate your subscription and refund the unused portion of your current billing period. No hard feelings — you just talk too much for this tier. Upgrade whenever you want to come back.

4. Fair use of your monthly characters

Each plan includes a monthly character allowance. It's a fair-use cap, not a metered surprise — heavy requests queue rather than melt the machine. There is no "unlimited" plan; that math doesn't work on honest hardware, and we won't pretend otherwise.

5. Custom voices — consent required

Custom voice creation is not enabled in the public API today. When it is enabled, it may only be used with voices you own or have explicit, provable permission to use. You may not clone or imitate a real person's voice without their consent — no impersonation, no deepfakes, no fraud, no putting words in someone's mouth. Cloning a public figure, a celebrity, or anyone else to deceive is prohibited and will get your account terminated with no refund.

6. Prohibited uses

Don't use VoicePep to:

Impersonate a real person or organization to deceive, defraud, or harass.
Generate content that's illegal, that harasses or threatens, or that sexualizes minors.
Produce large-scale spam, robocalls, or automated deception.
Evade the concurrency or character limits (multiple keys to dodge a tier, scripts to hammer the queue).
Resell raw VoicePep output as if it were your own TTS service without a written agreement.
Anything that breaks the law where you or your listeners are.

7. How we handle your text and audio

Text you send is rendered to audio and returned. We keep a short-lived cache keyed by a hash of the text so repeats are instant, and we don't sell, mine, or hand your content to third parties. If custom voice models are enabled for your account later, models you create are yours and are not shared with other customers. We log usage (character counts, concurrency) for billing and abuse prevention — not the content itself beyond the cache TTL.

8. Payments, refunds, cancellation

Payments run through Stripe.
Cancel anytime; access runs to the end of the paid period.
We refund the unused portion only where this policy says so (see §3) or where the law requires it.
Prices and allowances can change with notice; changes don't apply mid-period to your current plan.

9. Availability

VoicePep is a small, honestly-run service. We aim for high uptime but don't promise an SLA on the entry tiers. Enterprise-grade guarantees are a written add-on, not the default.

10. Enforcement & changes

We may warn, throttle, suspend, or terminate accounts that break this policy — proportionate to what happened, and with a refund where §3 or §8 applies. We may update this policy; we'll post the date and, for material changes, give notice. Continued use after a change means you accept it.

11. Honest architecture

Rendering runs on our own machines and on cloud GPU capacity we operate. We say plainly on the site where each piece runs and won't claim a capability we don't have.

This document covers Acceptable Use, basic Terms, custom voice consent language, and Privacy essentials. If you need a formal Terms of Service or Privacy Policy for a specific compliance regime (GDPR, HIPAA, etc.), email [email protected] and we'll get you what you need.